FREQUENTLY ASKED QUESTIONS

When would I want to put a stop on a payment that was sent from my account?

You may need to put a stop on payment that was sent to the wrong payee, wrong address, was for the wrong amount, is a duplicate payment or was not received by the payee after the standard mailing timeframe has passed.

When can I expect the funds to returned to my Vantage account?

If the funds have not already been deposited by the payee, you can expect to receive the funds returned to your Vantage account within 5-7 business days.